Description
Talk to a therapist (MSW, RSW, RP) about whatever’s on your mind.
Includes a MyBest primary care membership and a single specialist visit free of charge.
What You Can Discuss & Get Help With:
- Anxiety & Panic: Strategies to manage constant worry, social anxiety, and panic attacks.
- Stress & Burnout: Tools to navigate work stress, caregiver fatigue, and life overwhelm.
- Depression & Low Mood: Professional support for persistent sadness, low motivation, and life transitions.
- Relationships & Family: Guidance through relationship conflict, communication issues, or family dynamics.
- Grief, Loss & Self-Esteem: A safe space to process loss, build resilience, and address negative self-talk or body image issues.
What Kind of Visit Is This?
- Type: Scheduled or On-Demand 50-Minute Individual Therapy Session.
- Format: Conducted via live secure video or text-based chat (patient’s choice depending on comfort level).
- Scheduling: Book an appointment at a convenient future time, or select on-demand connection to speak with a therapist within 12 hours or less.
- Insurance Receipts: Receipts issued after the visit contain the therapist’s credential and registration/license numbers, allowing for easy reimbursement through extended health benefit plans (e.g., Sun Life, Manulife, Canada Life).
IMPORTANT REQUIREMENT FOR CLINICS & CLIENTS: Primary Care Membership Required. This specialist visit is an add-on voucher. To redeem this code, the user must already have an active Maple Primary Care Code/Membership. The specialist voucher applies to an existing active account to grant one (1) free 50-minute counselling session.
How to Redeem & Use the Code:
(Instructions to provide to your client or patient upon purchase)
- Verify Primary Care Account: Ensure you have activated your Maple Primary Care account.
- Log In: Go to getmaple.ca or open the Maple mobile app and sign in.
- Apply Your Voucher Code:
- Navigate to Account Settings → Vouchers & Promo Codes (or enter the code at checkout when choosing specialist care).
- Enter your unique Specialist Care Code to credit your profile for 1 free session.
- Schedule Your Visit:
- Select “Get Care” and choose Mental Health Therapy from the specialties menu.
- Pick the main topic you wish to discuss, then choose whether to book a scheduled time or request a connection within 12 hours.
- Start Your Session: Log in at your scheduled time and launch your session via secure video or live messaging.
Frequently Asked Questions
Who will I be speaking with during this session?
Sessions are conducted by Canadian-licensed mental health therapists, including Registered Social Workers (RSW, MSW) and Registered Psychotherapists (RP).
What is a mental health therapist?
Therapists hold special degrees or certifications in their field. They help patients with a broad variety of mental health conditions and emotional difficulties. They primarily use counselling, also known as talk therapy, to facilitate personal change through self-knowledge, emotional acceptance, and growth with the optimal development of personal resources.
Do I need a referral to see an online therapist in Canada?
A family doctor can help with a recommendation but, no, you don’t need a referral to see an online therapist in Canada. Appointments on Maple can be booked any time within 12 hours or less.
What can an online mental health therapist treat?
Online therapists on Maple can provide mental help support for many issues, including:
- Managing anxiety and panic attacks
- Exploring depression, low moods and Seasonal Affective Disorder
- Discussing relationship challenges (partners, friends and family, employers)
- Addressing work stress
- Helping to navigate life changes
- Increasing focus, performance, and motivation
- Exploring grief or loss
- Body image and self esteem
Therapists on Maple are not able to provide support in emergency or crisis situations. If you’re having suicidal thoughts, do not feel safe, and/or are looking for immediate support, please visit your nearest emergency department, contact 911, or use the following resources:
- Suicide Prevention Service line: 1-833-456-4566
- Crisis text line: 686868
- Government of Canada: Mental health support resources
Can a mental health therapist provide a doctor’s note for time off?
They are not able to provide medical notes for time off for mental health on Maple. However, you can request a doctor’s note from a doctor on Maple, by clicking “Get care” and selecting “General Practitioner”. Include your request in the notes section when you enter your symptoms. During your consultation, the physician will review your case and determine whether a note is needed. A doctor’s note is not guaranteed — it’s up to the doctor whether it’s appropriate for your specific situation.
What should I expect in my consultation with a mental health therapist?
During your first consultation, you’ll be able to select any topic you wish to discuss with the Canadian-licensed online therapist. Then, the therapist will gather information about you and your history to properly evaluate your concerns and arrive at a plan to help guide treatment. Each session will be 50 minutes in duration.
What are the advantages of online counselling?
Online counselling allows you to access the mental health services of a therapist from the comfort of your home through video, phone call, or chat. There’s no need to find one near you since you’re accessing them from your device. You’re able to book a visit at a time that’s most convenient for you. Or, you can choose to speak with someone as soon as possible — you’ll hear back from the therapist directly in 12 hours or less.
Can a mental health therapist diagnose mental illnesses or prescribe medications?
Mental health therapists and counsellors are not able to diagnose or prescribe any medications, as they are not medical doctors. Your treatment may consist of talk therapy, CBT, and other communication-based methods. However, a mental health physician can prescribe medication.